Customer Testimonials
I had to take my car in for a recall and they made it very easy. Drop off and pick up went smoothly and updates about the repair were greatly communicated.
I recently purchased a truck from sales person Justin Torres and he was absolutely the best. If there’s one thing I can’t stand is being pressured during the sales processes and he was nothing like that whatsoever. Was able to answer all my questions and took care of business quickly. I was in and out in no time would definitely recommend him and the dealership 100%.
Great customer service. Sale went smooth from start to end.
I had a great experience purchasing my Hybrid Ford Maverick. Justin, our sales associate, was relaxed and knowledgeable. Everyone there was helpful during our purchasing experience. My Maverick runs great - I am getting mileage 45-50 mpg (I am a conservative driver). Even though this was a used vehicle, it is in like new condition. This truck is a great option for a short person, low enough you can still climb in but taller than my matrix so visibility is greatly improved. Lots of storage, and options available in the market place and thru the dealer for personalization. Feels solid ... Read More DealerRater - Sep 26, 2025
A surprising development left us having to find another vehicle in a very short amount of time, not to mention the unexpected financial constraints that usually comes. Along with that, we found a car Patrick did a pretty good job putting all the parts and pieces together, and although we spent a little more time than we had hoped for at the dealership, we walked away pretty and with everything we are up against they made it pretty smooth
Fast and convenient service is always the norm. Would definitely recommend Hiller Ford for any automotive needs
The Hiller Ford service was outstanding! The service staff was friendlyand prompt. The service mechanic Kiki, who completed the service on my car, was very friendly, knowledgeable and gave expert advice for future services.
Always a great experience! Very accommodating!
Got me in right away to fix a recall Fast and friendly
After getting great results from Hiller Service Department I went in to purchase another Ford F-150. I worked with Jordan Torres and so glad I found him. Very knowledgeable, follows a good process, and does not pressure sell. Also provided an attractive price. I picked up my new vehicle yesterday. Great satisfaction with Hiller Ford. Glad I found them.
After getting great results from Hiller Service Department I went in to purchase another Ford F-150. I worked with Jordan Torres and so glad I found him. Very knowledgeable, follows a good process, and does not pressure sell. Also provided an attractive price. I picked up my new vehicle yesterday. Great satisfaction with Hiller Ford. Glad I found them.
well I'll let u know when I get my car back..Colin's been cool tho.
Great dealer. Great sales rep and manager. Finance guy was spot on. Thanks for the pleasant experience.
Awesome service advisors and awesome mechanics! I’m very meticulous! I trust Hiller’s Mechanics 100%
Great service!! They came to my work and worked on my truck. So awesome and convenient having a busy schedule. Highly recommend!!
Darren was fantastic to work with! He was patient as I was deciding between a few options, he was knowledgeable, was thorough, and maintained appropriate follow up with me, without being too pushy. Which I appreciated.
I took the car in for an update on the reverse camera and third row seating and they did a system update and now other things do not work like the rear door hatch and sunroof
They are fast, efficient, friendly and honest. They also helped me quickly get set up for new tires.
I recently had an exceptional experience at Hiller Ford, thanks to the outstanding service provided by Nicholas Daquisto. Nicholas was incredibly knowledgeable, patient, and attentive to my needs throughout the entire process. He took the time to explain all the features of the car and answered all my questions with great expertise. His professionalism and friendly demeanor made the experience enjoyable and stress-free. I highly recommend Nicholas to anyone looking for a seamless car buying experience. Thank you, Nicholas, for going above and beyond!
I stopped at the Quick Lane yesterday for an oil change and tire rotation. Everything was done quickly as the name suggests and I was back on the road in about 20 minutes.
Were very helpful as we are from out of state. Part needed is backordered with delivery after our departure date.
My service advisor, Dave Bainer, did an awesome job. Dave explained everything clearly, and kept me updated on the time estimate for the work to be done.
Great customer service by Hiller Mobile operator!
Hiller is always helpful with everything I need! Great customer service!
I purchased my car from Hiller in 2010 and have had all my service performed by them. They are prompt, super courteous and friendly. 10 stars my friends!
Nikko and Susan are so wonderful to work with. They helped put me in my dream F250! There are many ford dealers closer to my house but the service does not compare to Hiller Ford.
The team at Hiller Ford was awesome. They were very knowledgeable and I loved that they weren't "pushy salesmen". They made things super easy.
Happy with my repairs
Arrived early, actually greeted by my tech, said they'd get the car right in! Took all my info, while the tech took the keys. Tech was extremely thorough, even wiped down some of the engine compartment! Gave me a full detail of all the vitals of the car, feel like I can trust them, unlike my hometown dealer! I live in North Dakota, but think i will try to schedule service here on my visits. Will definitely be going back!
The make you feel soooo relaxed there it’s not even funny
Great service team
Took one hour for a oil change when only one customer was ahead of me.
Service advisor Dave Bainer was extremely helpful, and expedited my repair so I could have my car back before a scheduled surgery
Great experience. I was so impressed with their professionalism and customer service. Our sales associate Taren was exceptional. Everything was so quick and easy. More items...•Jun 29, 2023
Easy to set up an appointment, great communication from start to finish.
Made an appointment got there early but was taken in; then work was completed and I couldn’t be happier with work and staff
Hiller Ford is a great place to buy a vehicle. The whole process was fun and smooth. Darren helped us and was the best!
Excellent service! I drive an older car and there is alway some kind of issue that pops up. They met us where my car was and walked us through the issue and got my car started. Mackenzie was extremely helpful on the phone and Dan was quick, efficient, and overall great. Thanks for the help!!
Everyone was super nice & very easy to work with! had an awesome experience
Great service experience. My recalls were only software and their mobile service came right to my house. It was a very easy experience.
Bunch of thieves I got charged $700.00 for an evap valve replacement and that was after the charges they made to my extended warranty “that’s highway robbery “ and if you don’t pay you can’t get your car, thieves
Was told it would be about and hour and a half for the oil change. Let them know I would wait. After the hour and a half wait they said there were two appointments ahead of me. All that after they put another walk in ahead of me. 0 stars if possible
Excellent customer service skills! Efficient and courteous too, coffee good too 😉 i recommend Hiller Ford to anyone looking for new or used vehicle.
Audio went out on ford escape, got the audio module fixed here. Two days later audio isn’t working, screen turns black, take it back in and now they want me to pay 1000 dollars to replace the interface module which connects to the part they messed with before. I wouldn’t trust these guys. One guy was saying they had to mess with the interface part when they took out the Audio module and the other guy swears they didn’t touch it. Both claim they had nothing to do with it going bad and they can’t help me ... Read More Google - May 10, 2024
Service department is fast and done right the first time? Colin in service does a great job
My dealer called them to verify a part that I needed and there parts department said they had it and pulled it. So I drove down to pick it up and they Said they couldn’t find it and there was no other ones in Wisconsin. So I had to drive to Illinois to pick one up. Next time don’t lie and say you pulled it. Could have saved an hour of driving there for no reason.
Service was completed on time and very satisfied with the work. Thank you for your efforts.
The best new car buying experience. They believe that being nice to their customers matters!
Service department goes the distance to assure the customer is satisfied. My main contacts have been Colin and Don. You will not get a place with art collections on the shelf; what you will get is a very clean, organized, and competent service department.
This is the best dealership in the Milwaukee area. The owners treat you like family and the service manager goes out of his way to make sure things are done right the first time. Even if things don’t go quite as planned it’s always a positive experience.
They was so nice and professional….they do great job and finally i don’t have problems with my Raptor
I was very pleased with the mobile service. The technician was on time, left my garage in perfect order, and completed the service required in a timely fashion. I look forward to having this service in the future.
Hiller Ford Quick Lube is quick and easy and very thorough I think they do a great job
My wife bought a used suv from Hiller. It still had 20K miles left on the warranty. There were half a dozen issues with it so we took it back in before the warranty was up. They only fixed one thing and that was after we filled a complaint with Wisconsin consumer affairs. Around the same time our son bought a used truck from Holz. He had about the same amount of issues and similar warranty left. He never had to argue with Holz. They fixed everything and never gave him grief. Do yourself a favor and shop elsewhere. If ... Read More Google - Mar 5, 2024
Hiller Ford has been our go to dealership for all of our service needs and maintenance.
Service person was very friendly, and thorough.it was very nice that they call when the vehicle is ready
The service techs immediately responded when I drove into the bay, wrote up the requested work, and within a short time I was on my way. All went well.
When looking,was absolutely no pressure, they let us look then answered our questions, love the process here
Hiller Ford's staff were very knowledgeable of the vehicles and products offered. We found the truck we wanted and the buying process was smooth. I highly recommend Hiller when shopping for a vehicle. ..
Not impressed. Too busy to look at my truck as scheduled had to leave it for another day. Driver's window has not worked for weeks. Was told it worked just fine upon their inspection. Still don't work for me. I said it leaks anti freeze. Told it didn't leak while there. Puddle in my driveway today.
Made an appointment 3 weeks ago to have a recall done in the mean time I probably received 6 emails and texts to remind me of my appointment when I got there at my appointment time I dropped my car off only to be call an hour later saying that they didn’t have the part!! What a bunch of C__p I know better to use them in the future .
They wasn't as sharp as I expected them to be. They vaguely explained some diagnosis rather than confirming. And they also didn't handle a fog light issue which I paid a diagnosis for. Smh
Excellent service. Fast and friendly and made sure it was done one time. I would never use anyone else to service my vehicle. The last three vehicles my wife and I have purchased have all been through Hiller.
Unsatisfied. I took my truck for break service, paid in full, and drove home only to find that my lights (aps+ traction control) AND other lights related to the break system were not working. Completely messed with the whole break system for the worse. Would not recommend.
I will say Niko was great when it came to sales! As far as service, not even a month after purchasing my used Ford transit 250 (which I added the extended powertrain warranty in with my financing as well as the maintenance forn3 years) I had an error message pop up saying "passenger side rear door ajar". With this problem, when you close the doors and lock it, the inside lights stay on for 20 minutes, so on service calls towards the end of the day when im going in and out of my van, i needed jump starts numerous ... Read More Google - Dec 20, 2023
Dealer was great to do business with. They had a large selection of trucks to choose from. Everything was explained thoroughly , including how to set up phone and apps. I will definitely recommend to friends.
Not happy at all. I was surprised I was being charged $225 up front for diagnostics on why no heat on passenger side. This is before any repair. I will do the diagnostics, it’s bowing cold air. Saved myself $225.
I dropped off my F150 on Friday December 1st and received it back on Tuesday December 5th completed back to new. Great job by the body shop folks at Hiller Ford. Mike the manager there deserves a gold star.
My father and I have been loyal customers of Hiller Ford for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two weeks in advance to have a possible transmission issue looked at with my vehicle. Last Thursday the 26th I brought my car in on time at 7am. I got a call at 3pm “we have no technicians available today do you want to pick it up or leave it here? we maybe able to look at it tomorrow”. There was no ... Read More Google - Oct 31, 2023
My father and I have been loyal customers of Hiller Ford for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two weeks in advance to have a possible transmission issue looked at with my vehicle. Last Thursday the 26th I brought my car in on time at 7am. I got a call at 3pm “we have no technicians available today do you want to pick it up or leave it here? we maybe able to look at it tomorrow”. There was no ... Read More DealerRater - Oct 31, 2023
Made appointment 2 weeks prior. Drop vehicle off on Sunday evening for a Monday @ 7:00am appointment. Stopped in around 8:00am to verify what needed to be done. I called at 2:00pm to get an update and inform service that I needed to have the vehicle done the same day. Service consultant stated that they were short mechanics today and weren’t sure if they would even be able to get to my vehicle. While I understand that they can’t control if mechanics don’t make it in, why would you wait 7 hours into the day to inform me? I have ... Read More Google - Oct 24, 2023
You didn't have the parts so the appointment was canceled
Have used Hiller Ford since 2008, and have always been satisfied with sales and service.
F150 appt this past Wednesday 8.00am.was told vehicle would be ready. Now Thursady of this week. Could be ready Friday "lack od service peope" Service Department. Mr. BAILEY.
Excellent service. Fast and friendly and made sure it was finished in time for the weekend.
Have been using Hiller Ford for years and unless I move I will be going there for years to come. The staff is great and they have a great selection of cars and trucks. They have a great service center with great mechanics.
Great service, great people and very knowledgeable technicians. Will definitely bring my truck back when future service is needed
Out of state/ remote buyers beware, caution providing financial information over the phone. We tried to work with Hiller Ford to purchase a vehicle from a neighboring state, several hours away. We began the process of verifying availability, specifics and contracts first thing in the morning. The sale person, Jarred, communicated with us throughout the day, sent out a contract for purchase and took our credit card information to place a deposit on the vehicle. The deposit was placed at 3:20 pm. We were guaranteed the vehicle would not be sold after the deposit was placed. We were contacted by the ... Read More Google - Jul 21, 2023
Took my car in for a horn issues and Colin B. Helped me answered my questions, Colin was very polite and professional.
Hiller Ford has an awful service department. Appointments take forever, they lie about services they’ve performed, and don’t have your car finished when they say they will. Days…
There is nothing fast about the Quick Lane. Most of the time, an oil change is weeks out. Service guys figured I needed new tires when I only had about 24K on my car, and I rotate regularly. I took it to my original dealer when I was back in NY and they were confused because the tires looked new still.
I had an oil change last year and when the weather got cold, my oil was all over the driveway. The dealer couldn't get me in timely, so I took it elsewhere. The other place said an oil ... Read More Google - Jun 24, 2023
